Frequently Asked Questions
Common Questions
- Create an account on lather.com. To create an account, follow this link.
- Send an email to customercare@lather.com with your first name, last name, and company name so we can review your account and grant you access to wholesale pricing.
- You'll receive an email to access your account and you can begin shopping by clicking the button, "Go to Store."
- Add a minimum quantity of 6 per product to cart and checkout following the prompts for shipping, billing, and payment info.
- You will receive an order confirmation email containing your order information.
- Once your order ships, you will receive a shipping confirmation email containing your tracking number.
No wholesale orders can be picked up from our stores at this time. All wholesale orders will be shipped from our fulfillment center.
LATHER does not offer complimentary testers. We recommend ordering sufficient quantities of product to utilize for testing with your customers.
Shipping & Billing
Prices on products are calculated to include shipping, so you will not be charged an additional shipping charge at checkout. We are no longer able to ship on 3rd party account numbers.
Orders are processed and shipped within 72 business hours of order placement from our fulfillment center located in Pasadena, California.
We offer shipping of wholesale purchases to the U.S., Canada, India, Australia, New Zealand, Japan, Taiwan, Hong Kong, and Singapore addresses only. The customer is responsible for all taxes and import duties, taxes and brokerage fees (if any). These fees may be charged to you when your package reaches the Canadian border (these fees are not included in the shipping that we charge you).
We accept all major credit cards. Please note that we no longer invoice with terms and payment must be made at the time the order is placed. LATHER does not offer credit terms. Please note that all values on our site are listed in US dollars.
If you notice a mistake in your shipping address, please notify us right away at wholesale@lather.com. We will do our best to change the shipping address if the order has not already shipped. Addresses cannot be changed once a shipping label is created. Please double check shipping address before submitting your order.
If you receive damaged merchandise, we must be notified within 5 days by contacting us at wholesale@lather.com. After notifying us, please return damaged contents in original box for inspection and replacement.
My Account
To create an account, follow this link.
Passwords are no longer required. Enter your email here, and you'll receive a temporary 6-digit code to access your account.
Email wholesale@lather.com with the first name, last name, and email of the additional contact you'd like to add.
Orders
You should receive a confirmation email once your order is placed and then again once your order has shipped. The second email will contain any tracking information you need. Please make sure you add info@lather.com to your address book to ensure you receive our emails.
When an order is placed on lather.com we begin processing the order immediately to ensure prompt delivery. We're unable to cancel or change an order once it's submitted.
Products
Once opened, our products will last from six months to one year.
If you've enjoyed our product in one of our hotel partners you'll love our retail products for Body and Hair.
LATHER searches the world for the finest natural ingredients. Our products contain rare ingredients like yuzu from Japan, shea butter from West Africa, bamboo from India, and monoi and kukui nut oils from Hawaii.
Preservatives are a necessary part of grooming products. Without preservatives, creams and gels would become a breeding ground for microbes. Preservatives are used simply to prevent the growth of or destroy microorganisms that would otherwise damage our products and compromise their safety. We use a combination of natural and synthetic preservatives that are proven to destroy harmful bacteria, yet are gentle to the skin.
All LATHER products DO NOT contain parabens, sulfates, synthetic fragrance, synthetic color or mineral oils.
For more information about our product line, please email us at info@lather.com. For media inquiries, please email press@lather.com.
Perfume oils are generally synthetic and have been created to smell like a specific plant, fruit, or other aromas. Both perfume essences and essential oils provide scent to a product, but only essential oils have added medicinal properties. Obtained directly from the plant, essential oils are naturally complex with as many as 175 different chemical components.
The Company
For years, LATHER has worked to reduce our environmental footprint through initiating in-store recycling programs, using renewable resources and offsetting our carbon emissions. Going one step further, we have begun transitioning all of our packagings — from bottles to tubes to jars — to plastic made with EcoPure, an FDA compliant, organic compound added in small amounts to traditional plastic. For more information about EcoPure visit www.goecopure.com.
No, LATHER does not test on animals nor will we work with labs that conduct animal testing. We are a proud member of PETA (People for the Ethical Treatment of Animals) and are listed in their annual Shopping Guide for Caring Consumers. We are also certified cruelty-free by Leaping Bunny.